The Kind of Leader People Remember

Last week, I was coaching a leader whose team oversees clinics across multiple states.

He had run a report that identified a significant gap: a few of his team members were falling short in an area that could ultimately affect patient care.

The challenge? Every person on that list was a new direct report he had inherited from another team, so he was still in the process of building trust.

When I asked what he planned to do about it, he said something I'd like to needlepoint onto a pillow. 

"My approach to this is key."

Instead of reprimanding or redirecting, he decided to spend time with each person to better understand where they were coming from, provide the resources they needed to build their skills, and stay connected about what support they needed moving forward.

If, after all of that, performance still didn't improve, he would consider a performance improvement plan as a last resort.

At one point, I commended him for the level of accountability he was taking in the situation. His response was matter-of-fact.

"You've gotta have that. If we're not coaching them up, it falls on me."

Imagine how different our workplaces could be if more leaders took this approach —one that is human-centered, compassionate, and supportive. One that clearly communicates where the mark is being missed, but responds with partnership instead of punishment.

I remember thinking, "Now that's a leader."

Moments like these are why I love coaching. 

The conversation was never really about a report or a performance gap. It was about the kind of leader he wanted to become. And those choices, repeated over time, are what shape cultures people actually want to be part of.

What kind of leader are your choices shaping today?

A New Leadership Chapter! 🎉

I'm excited to share that I was recently selected for the 2026–2027 Leadership Lexington class.

Since 1979, Leadership Lexington has brought together emerging and established leaders from across business, government, education, healthcare, nonprofits, and entrepreneurship to deepen their understanding of our community, build meaningful relationships, and prepare for the opportunities and challenges shaping Lexington's future. The nationally recognized program is highly competitive and typically selects around 50 participants each year.

One of the things I love most about leadership is that there's never a point where we're finished learning. I'm grateful for the opportunity to grow alongside this remarkable group of people who care deeply about this community, and I look forward to sharing a few lessons from the journey with you along the way.

In the Spotlight

I'm honored to speak at KY SHRM and connect with HR professionals from across the Commonwealth. I can't wait to share ideas, facilitate meaningful conversations, and engage with so many leaders committed to creating stronger workplaces. Let’s connect if you'll be there! 

Real Talk 

Usually, this is where I share a thought-provoking article or video. This week, I just want to say thank you. If you're reading this, you're one of the people who has encouraged me and welcomed me into your inbox every other week. My family often reminds me how much happier I am since becoming a coach, and their support — including wearing my branded lanyards on vacation (meet my mother-in-law, Dale!) — is a gift. 💛

Here's to the Leader You Want to Become

Leadership isn't about having all the answers. It's about asking better questions, coaching with intention, and creating the kind of culture where people know where they stand.

A little programming note: "Brain Food" took this issue off while I squeezed in the Leadership Lexington news, but it'll be back in two weeks with another article or resource worth your time.

Until then, I'd love to hear what's resonating with you or what leadership challenge you're navigating. Just hit reply. I'm always in your corner. 💪